MemoHoney Official Website › Contact
ContactContact the MemoHoney desk: who handles what
Two routes, and they do completely different jobs.
The order desk on +1 (302) 200-3480 handles tracking, changes and refunds. The website address, contact@Memohonees.com, handles corrections to these pages, privacy questions and press. The second cannot see an order, so sending a refund request there costs a day.
This page exists mostly to stop one specific mistake, and the mistake is emailing the wrong address about money.
The two MemoHoney contact routes
Tracking, changes and refunds
Telephone: +1 (302) 200-3480
Email: contact@customercs.com
This is the desk that holds the order system. It can find an order by ID, change an address before dispatch, open a carrier case on a missing parcel, issue a return authorisation and start a refund. Have the order ID from the confirmation email ready before you call.
Pages, typos, privacy and press
Email: contact@Memohonees.com
Hours: Mon–Fri 9:00am–5:00pm ET
This is the editorial address. It handles a factual error on a page, a citation that does not match its record, a privacy request under the policy, and press enquiries. It has no access to orders and cannot refund anything.
| Address | |
|---|---|
| Office | 1370 Avenue of the Americas, Floor 4, New York, NY 10019, USA |
| Returns | 277 Park Avenue, Floor 38, New York, NY 10172, USA |
| Trading name | Memohonees |
| Role | MemoHoney U.S. shop |
Post nothing to the returns address without a return authorisation from the order desk first.
Ask a question about MemoHoney
Request tracking for a MemoHoney order
What to have ready before calling about MemoHoney
- The order ID from the confirmation email. Nothing moves quickly without it.
- The email address the order was placed with, which is how the desk finds the record if the ID has gone missing.
- The delivery postcode, for a parcel query.
- The lot number from the base of the bottle, for anything about a specific bottle.
- The date of purchase, because the sixty-day window counts from it rather than from delivery.
An order placed with an email address you no longer have access to is genuinely hard to trace. If that has happened, call rather than write, and have the card's last four digits and the delivery address to hand.
MemoHoney contact questions
Which address can see my order?
None of them. Orders live with the order desk, reached on +1 (302) 200-3480 or at contact@customercs.com. The website address, contact@Memohonees.com, handles corrections, privacy and press, and has no access to the order system.
How fast is a reply?
The editorial address is staffed Monday to Friday, 9:00am to 5:00pm Eastern. The order desk keeps its own hours and the telephone is always faster than email for anything time-critical, such as changing an address before dispatch.
Can I return a bottle without calling first?
It is a poor idea. An unannounced parcel can be refused, and a box with no name, email or order ID inside it cannot be matched to a customer. Call +1 (302) 200-3480 and ask for a return authorisation first.
Where do returns go?
277 Park Avenue, Floor 38, New York, NY 10172, USA. Confirm it with the desk before posting, because a returns address can change between batches.
How do I report an error on this website?
Write to contact@Memohonees.com with the page and the sentence. Corrections are made on the page itself and the review date at the foot moves forward.
Order MemoHoney and keep the confirmation email
Every question on this page is answered faster when the order ID is in front of you.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order MemoHoney On The Official WebsiteOne capsule a day · 30 per bottle · lot MEM-26/ME-3415